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OUR
POLICIES.

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These Terms of Service ("Terms") govern your access to and use of the website located at dropoutdept.com and any related pages, content, or services we make available there (collectively, the "Site"). The Site is operated by Josiah Nguyen, doing business as Dropout ("Dropout," "we," "us," "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

These Terms apply to your use of the Site only. Use of Dropout's paid services is governed by a separate Master Services Agreement; in the event of any conflict, the Master Services Agreement controls.

You must be at least 18 years old and capable of forming a binding contract to use the Site. The Site is intended for use by businesses and the individuals who represent them. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Submitting a form, scheduling a call, exchanging messages, or receiving a quote does not create any contract for services or any obligation by Dropout to perform any work. A binding services relationship begins only when both parties have executed a written Master Services Agreement.

Statements on the Site about results or business outcomes are illustrative. Past results are not a guarantee of future results for any other party.

You agree that you will not:

• Use the Site for any unlawful purpose or in violation of any applicable law;
• Attempt to gain unauthorized access to the Site or any underlying systems;
• Copy, scrape, or systematically extract data from the Site;
• Introduce malware, viruses, or any code designed to disrupt or damage the Site;
• Impersonate any person or entity;
• Use the Site to send unsolicited commercial messages or spam; or
• Use any unauthorized automated means to access the Site.

By submitting information through forms or other channels on the Site, you represent that the Submission is accurate and does not violate any third-party right or applicable law. You grant Dropout a non-exclusive, royalty-free license to use the Submission to evaluate your inquiry and contact you in response.

Do not submit confidential information through forms or unencrypted email. Contact us first to arrange a secure channel.

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Site and all its content is owned by Dropout or its licensors and is protected by copyright, trademark, and other intellectual property laws. "Dropout," "Rootline," "Sarah," "Content Engine," and associated logos are trademarks of Dropout. You may view Site Content for personal, non-commercial reference only.

The Site may link to third-party websites or services. Those third parties are not under our control, and we are not responsible for their content or practices. Following a link is at your own risk.

THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DROPOUT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DROPOUT DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DROPOUT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE. DROPOUT'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

You agree to defend, indemnify, and hold harmless Dropout and its members, managers, employees, contractors, and agents from any third-party claim arising out of (a) your use of the Site in violation of these Terms, (b) your Submissions, or (c) your violation of any applicable law or third-party right.

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason. Sections 4, 6, 8, 9, 10, 12, 13, and 14 survive termination.

We may update these Terms from time to time. Updated Terms take effect when posted, with a revised "Last updated" date. Continued use constitutes acceptance.

These Terms are governed by the laws of the State of Illinois. Any legal action must be brought exclusively in the state or federal courts located in McHenry County, Illinois. Each party waives any right to a jury trial.

These Terms (together with the Privacy Policy) are the entire agreement between you and Dropout regarding the Site. If any provision is held unenforceable, remaining provisions remain in full force. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of substantially all assets.

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This Privacy Policy explains how Josiah Nguyen, doing business as Dropout ("Dropout," "we," "us," "our") collects, uses, and shares information when you visit dropoutdept.com, submit a form, schedule a call, or otherwise interact with us through the Site.

This policy covers our marketing site only. If you become a paying customer, the handling of your customers' personal data inside the Rootline system is governed by the Data Processing Addendum in your Master Services Agreement.

Information you give us — when you submit a form, schedule a call, or contact us:

• Name, business name, email, phone number
• Your role and business address or service area
• Information about your operations (lead volume, pricing, systems, goals)
• Any other information you include in a free-text field

Information collected automatically when you visit the Site:

• IP address, browser type, operating system
• Pages viewed, time on page, referring URL
• Approximate location (derived from IP), timestamps, device data

Information from third parties — if you interact with our ads on Meta or Google, those platforms may share limited information about that interaction with us.

• Respond to your inquiry and follow up on requests
• Evaluate fit and prepare a tailored proposal
• Send marketing emails (unsubscribe anytime)
• Improve the Site and our marketing
• Prevent fraud and security incidents
• Comply with applicable law

We do not sell personal information. We do not share it for cross-context behavioral advertising, except to the extent ad-platform pixels (if and when we use them) may be considered "sharing" — see Section 4.

• Service providers — web hosting, email delivery, CRM, scheduling, analytics, payment processing. Bound by contract to use it only for that purpose.
• Advertising platforms — only if and when we run ads or use their pixels, for measuring ad performance.
• Professional advisors — lawyers, accountants, auditors, as needed.
• Legal requirements — when required by law, court order, or to protect rights and safety.
• Corporate transactions — in the event of a merger, acquisition, or sale of assets.
• With your consent — anywhere else you ask us to share.

• Strictly necessary cookies — required for the Site to work. Cannot be opted out of without breaking the Site.
• Analytics cookies — as of the effective date of this policy, we do not use third-party analytics or advertising pixels. We will update this policy before adding any.
• Marketing cookies — will only be deployed after updating this policy and providing a cookie notice.

You can control cookies through your browser settings. We do not currently respond to "Do Not Track" signals.

• Inquiries that don't convert: up to 24 months after last contact
• Newsletter recipients: until you unsubscribe, plus suppression list indefinitely
• Customer records: governed by the Master Services Agreement
• Server logs: typically up to 14 months

Regardless of where you live, you may:

• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Unsubscribe from marketing emails at any time
• Opt out of "sale" or "sharing" (we currently do neither)

To exercise any right, email josiah@dropoutdept.com. We will respond within 45 days.

The Site is not directed to anyone under 13. If you believe a child under 13 has submitted personal information, contact us and we will delete it.

We use reasonable administrative, technical, and physical measures to protect personal information, including TLS encryption in transit. No system is perfectly secure. We will notify affected individuals of a security incident as required by law.

The Site is operated from the United States. If you access it from outside the U.S., your information will be transferred to and processed in the United States.

We may update this Privacy Policy from time to time. Updated policy takes effect when posted with a revised "Last updated" date. Continued use constitutes acceptance.